Help & Support

Introduction

We strive to make it as easy as possible for you to use LocalStack, and we are very grateful for any feedback. We provide different levels of support to help you with your queries and issues. The support you receive depends on the plan you are on.

Community Support

LocalStack’s Community support is available to all users of the LocalStack Community Edition & Hobby Plan users. You can avail community support through the following channels:

• LocalStack Discuss
• LocalStack Slack Community
• GitHub Issue

Community support is provided on a best-effort basis and is not guaranteed. We also encourage you to help others in the community by answering questions and sharing your experiences.

LocalStack Discuss

LocalStack Discuss allows our community users to ask questions, share ideas, and discuss topics related to LocalStack. To create a new topic on Discuss, follow these steps:

• Create a new account on LocalStack Discuss by clicking the Sign Up button.
• Once you have created an account, you can create a new topic by clicking the New Topic button.
• Choose the appropriate category for your topic and provide a title and description.
• Click the Create Topic button to submit your topic.

LocalStack Discuss is public, allowing us to keep a record of these questions and answers for the larger community to use over time. However, you should avoid sharing any sensitive information on the platform (such as Auth Tokens, private configuration, etc.).

LocalStack Slack Community

LocalStack Slack Community includes LocalStack users, contributors, and maintainers. If you need help with the community version of LocalStack, please use the #help channel. You can sign up for the LocalStack Slack Community by creating an account.

However, the messages on Slack are not accessible after three months, so it is not the best place to ask questions that may be useful to others in the future. For that, we recommend using LocalStack Discuss.

GitHub Issue

You can use GitHub Issue to:

• Request new features
• Report existing bugs

Make sure to follow the issue templates and provide as much information as possible. If you have encountered outdated documentation, please report it on our documentation GitHub page.

Dedicated support

Dedicated customer support is available to Starter & Teams plan users with an active subscription.

The support team is available to help you with:

• Troubleshooting LocalStack issues
• Answering questions about LocalStack features and functionality
• Providing guidance on how to use LocalStack
• Providing guidance on how to integrate LocalStack with your application

However, dedicated support does not include:

• Support for AWS services
• General troubleshooting of your application
• Billing, account issues, or other questions that are not technical

If you have questions about billing, account issues, or other questions that are not technical, please contact us at support@localstack.cloud or through our contact form.

You can avail dedicated support through the following channels:

• LocalStack Slack Bot
• LocalStack Web Application

LocalStack Slack Bot

To create a support ticket:

• Search for the LocalStack Pro Support in our Slack Community.
• Navigate to Messages and type your message to LocalStack Pro Support.

Sending a message to LocalStack Pro Support will create a support ticket, and our support team will respond to your request as quickly as possible.

LocalStack Web Application

To create a support ticket:

• Navigate to the LocalStack Web Application.
• Click on the chat icon in the bottom right corner of the page.
• Select Technical Question from the menu.
• Fill in the required details and send your message.

You can optionally choose to continue the conversation via email or via the Web Application.

Enterprise Support

To learn more about the support available to Enterprise plan users, refer to the Enterprise Support page.