Report an Issue

If you’re experiencing an issue with LocalStack for Snowflake, providing clear and complete information helps our team identify and resolve the problem more quickly.

This guide explains what to check before reporting an issue and what details to include in your request.

Before reporting an issue

Before reaching out, we recommend:

• Reviewing the documentation and FAQs
• Verifying your configuration settings
• Ensuring your setup meets system requirements
• Checking logs for errors or warnings

Many common issues can be resolved quickly by validating your setup and reviewing existing resources.

What to include

To help us troubleshoot your issue efficiently, please include the following information:

• Logs
  Snowflake emulator container logs with the environment variables SF_LOG=trace and DEBUG=1 enabled

• Query (if applicable)
  The query that triggered the issue

• Client details
  Client tool or driver used

• Connection parameters
  Excluding sensitive information

• Additional logs (if available)
  Client tool or driver logs

Providing detailed information upfront helps reduce back-and-forth and speeds up resolution time.

How to submit an issue

You can report an issue using one of the following methods:

Web application

1. Open the LocalStack Web Application
2. Click the chat icon in the bottom right corner
3. Select Technical Question
4. Enter the required details and submit

Support email

Send your request to support@localstack.cloud.

What happens next

After submitting your request:

• Our support team will review your issue
• You may be contacted for additional details
• Issues are prioritized based on urgency and impact

Response times depend on your support plan.
For details, see Support Plans.